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Sales & Customer Service Coordinator
Job Description
Reporting to the Office Manager, the Sales and Customer Service Coordinator serves as the main point of contact for customers—coordinating HVAC service appointments, supporting sales activities, and maintaining smooth daily office operations. We’re looking for someone professional, organized, and tech-savvy, with a passion for delivering top-notch customer service in a dynamic HVAC office setting.
Shift information:
- Monday – Friday 7am – 4:30 pm
- Serve as the first point of contact for customers, responding to calls, emails, and online inquiries for HVAC services
- Schedule and coordinate HVAC maintenance, repair, and installation appointments using digital dispatching tools
- Communicate with technicians and sales staff to ensure accurate scheduling and customer follow-up
- Maintain customer records, service history, and lead information within CRM and scheduling systems
- Support office operations by assisting with billing, service agreements, and warranty-related inquiries
- 2–3 years of customer service, office coordination, or administrative experience (HVAC, construction, or trades industry preferred)
- Strong communication skills and professional phone presence
- Tech-savvy; comfortable with CRM systems, dispatching platforms, and digital workflows
- Highly organized, detail-oriented, and able to manage multiple priorities
- Dependable, team-oriented, and adaptable to a fast-paced environment
- Medical coverage contribution
- Paid time off (PTO)
- Retirement plan
Additional Information
Benefits include sick leave accrued at 1 hour per 40 hours worked; paid Family & Medical leave (per Washington State); 401K after eligibility; holiday pay and vacation bonus after eligibility; and opt-in for health insurance, personal Aflac and life insurance plans available. Want to learn more about our benefits for temporary employees, including a 401K plan and vacation bonus? Visit our benefits page!
At West Sound Workforce, we recognize and value the unique contributions each individual brings to the workplace. We are proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are equally dedicated to fostering a safe and healthy work environment for all employees. By closely monitoring guidance from health and safety authorities, including the Centers for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA), we maintain robust protocols to address workplace safety and employee well-being. Our commitment extends to partnering with clients to ensure employees have the necessary tools, training, and protective measures to perform their roles safely and effectively.