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Customer Service Representative
Job Description
West Sound Workforce is assisting a non-profit community-based transportation service in seeking Customer Service Representatives to join their Bremerton call center. As the model for providing quality coordinated services across nine counties, this company is committed to meeting the needs of those they serve.
Fielding in-bound calls only, as a Customer Service Representative you will cordially interact with callers to schedule, modify, or cancel transportation services or coordinate service deliveries. A positive upbeat phone presence, strong listening, and accurate data entry skills are necessary.
No in-person customer contact, no-outbound calls, and no weekends! If you are looking for that transition position, where you can enhance and build on your skills, this is it!
Shift Information
- Part time
- Monday-Friday
- 4-hour shifts scheduled between 8am-5pm
- Answer incoming calls with a friendly and helpful demeanor
- Assess customer needs and ask clarifying questions
- Accurately enter caller information into database to schedule services
- Provide complete and accurate information to customers
- Other related tasks as requested
- Previous customer service experience
- Ability to type a minimum of 45 wpm
- Attentive listening skills and comfort communicating over the phone
- Basic computer literacy and ability to learn new systems
- High school diploma or equivalent
Additional Information
Benefits include sick leave accrued at 1 hour per 40 hours worked; paid Family & Medical leave (per Washington State); 401K after eligibility; holiday pay and vacation bonus after eligibility; and opt-in for health insurance, personal Aflac and life insurance plans available. Want to learn more about our benefits for temporary employees, including a 401K plan and vacation bonus? Visit our benefits page!
We value what you bring to the workplace. As such, West Sound Workforce is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Further, our employees physical safety is of utmost importance, too, in this age of COVID-19. Holding a close eye to the Center for Disease Control and OSHA s websites, we are continually following the recommendations to maintain a safe work environment with respect to this virus and all other safety situations. As an essential employer, partnering with clients, we follow COVID-19 protocols at our worksites and ensure that all employees are aware, have proper PPE and mind those directions for the safety of all.