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Customer Service Representative

Bremerton, WA 98314

Posted: 02/04/2025 Employment Type: Temp-to-hire Industry: Customer Service/Call Center Job Number: 40145197 Pay Rate: $19.50-20 / hour

Job Description

Do you have a friendly phone presence and good typing skills?

West Sound Workforce is assisting a non-profit community-based transportation service in seeking Customer Service Representatives to join their Bremerton call center. As the model for providing quality coordinated services across nine counties, this company is committed to meeting the needs of those they serve.

Fielding in-bound calls only, as a Customer Service Representative you will cordially interact with callers to schedule, modify, or cancel transportation services or coordinate service deliveries. A positive upbeat phone presence, strong listening, and accurate data entry skills are necessary. No in-person customer contact, no-outbound calls, and no weekends!

If you are looking for that transition position, where you can enhance and build on your skills, this is it!

Shift Information:
  • Part time, Monday-Friday
  • 4-hour shifts scheduled between 8am-5pm
What you will do as a Customer Service Representative:
  • Answer incoming calls with a friendly and helpful demeanor
  • Assess customer needs and ask clarifying questions
  • Accurately enter caller information into database to schedule services
  • Provide complete and accurate information to customers
  • Other related tasks as requested
What we are looking for:
  • Previous customer service experience
  • Ability to type a minimum of 45 wpm
  • Attentive listening skills and comfort communicating over the phone
  • Basic computer literacy and ability to learn new systems
  • High school diploma or equivalent

Additional Information

Benefits include sick leave accrued at 1 hour per 40 hours worked; paid Family & Medical leave (per Washington State); 401K after eligibility; holiday pay and vacation bonus after eligibility; and opt-in for health insurance, personal Aflac and life insurance plans available. Want to learn more about our benefits for temporary employees, including a 401K plan and vacation bonus? Visit our benefits page!

At West Sound Workforce, we recognize and value the unique contributions each individual brings to the workplace. We are proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are equally dedicated to fostering a safe and healthy work environment for all employees. By closely monitoring guidance from health and safety authorities, including the Centers for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA), we maintain robust protocols to address workplace safety and employee well-being. Our commitment extends to partnering with clients to ensure employees have the necessary tools, training, and protective measures to perform their roles safely and effectively.

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About Bremerton, WA

Discover exciting job opportunities in and around Bremerton, Washington! Nestled in the heart of Kitsap County, this vibrant waterfront city offers an ideal blend of job growth and a high quality of life. With stunning views of the Puget Sound, access to iconic landmarks like the USS Turner Joy Museum Ship, and a thriving arts scene featuring venues like the Admiral Theatre, Bremerton is the perfect place to kickstart or advance your career. Indulge in local delicacies like fresh seafood, explore the community's art galleries, and cheer on the Bremerton Blackberry Festival. Don't miss out on the chance to work and play in this charming and dynamic Pacific Northwest gem; explore our job listings today and take your career to new heights in Bremerton!