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Customer Service Representative
Job Description
Reporting to the call center supervisor, this role focuses on providing exceptional customer service by fielding inbound calls to schedule, modify, or cancel transportation services. A friendly and upbeat phone presence, strong listening skills, and accurate data entry abilities are essential. If you’re looking for a great opportunity to build on your customer service skills without outbound calls, in-person customer interactions, or weekend shifts, this could be the perfect fit!
Shift Information:
- Part-time, Monday–Friday
- 4-hour shifts scheduled between 8 AM – 5 PM
- Answer incoming calls with a professional and helpful demeanor
- Assess customer needs and ask clarifying questions
- Accurately enter caller information into the database to schedule services
- Provide clear and accurate information to customers
- Assist with additional tasks as needed
- Previous customer service experience
- Ability to type at least 45 WPM
- Strong listening and verbal communication skills
- Basic computer literacy and ability to learn new systems
- High school diploma or equivalent
Additional Information
Benefits include sick leave accrued at 1 hour per 40 hours worked; paid Family & Medical leave (per Washington State); 401K after eligibility; holiday pay and vacation bonus after eligibility; and opt-in for health insurance, personal Aflac and life insurance plans available. Want to learn more about our benefits for temporary employees, including a 401K plan and vacation bonus? Visit our benefits page!
At West Sound Workforce, we recognize and value the unique contributions each individual brings to the workplace. We are proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are equally dedicated to fostering a safe and healthy work environment for all employees. By closely monitoring guidance from health and safety authorities, including the Centers for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA), we maintain robust protocols to address workplace safety and employee well-being. Our commitment extends to partnering with clients to ensure employees have the necessary tools, training, and protective measures to perform their roles safely and effectively.