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Customer Service Representative
Job Description
Reporting to the supervising team, this position is responsible for fielding inbound calls to schedule, adjust, or cancel transportation services for eligible Medicaid recipients. This is not a sales role; instead, it’s an opportunity to provide meaningful support in a calm, focused, and mission-driven environment. A friendly and upbeat phone presence, strong listening skills, and accurate data entry abilities are essential.
If you're looking for a way to lean into your customer service skills without weekend shifts, cold calls, or in-person interactions and want to make a real difference in your community, this could be a great fit!
Shift information:
- Part-time, Monday–Friday
- 4-hour shifts scheduled between 8 AM – 5 PM
- Answer incoming calls professionally and courteously
- Ask clarifying questions to determine transportation needs
- Accurately input trip details into a scheduling database
- Provide callers with clear, correct information
- Maintain composure and problem-solve under pressure
- Prior customer service experience (call center preferred)
- Typing speed of at least 45 WPM
- Clear verbal communication and strong listening skills
- Computer literacy and ability to navigate multiple systems
- High school diploma or equivalent; confidentiality a must
Additional Information
Benefits include sick leave accrued at 1 hour per 40 hours worked; paid Family & Medical leave (per Washington State); 401K after eligibility; holiday pay and vacation bonus after eligibility; and opt-in for health insurance, personal Aflac and life insurance plans available. Want to learn more about our benefits for temporary employees, including a 401K plan and vacation bonus? Visit our benefits page!
At West Sound Workforce, we recognize and value the unique contributions each individual brings to the workplace. We are proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are equally dedicated to fostering a safe and healthy work environment for all employees. By closely monitoring guidance from health and safety authorities, including the Centers for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA), we maintain robust protocols to address workplace safety and employee well-being. Our commitment extends to partnering with clients to ensure employees have the necessary tools, training, and protective measures to perform their roles safely and effectively.