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Customer Support Specialist
Job Description
West Sound Workforce is assisting a Poulsbo based manufacturer of the world's most advanced electrical and signal system products in seeking a personable and attentive Customer Support Specialist to join their sales and marketing team. Internationally acclaimed, this science and research-based company has been providing high performance products for recording, film, medical, and consumer audio-visual systems since 1997.
Supporting the Sales Manager, the Customer Support Specialist plays a key role in ensuring customer's needs are met promptly and professionally. Communicating with customers via phone and email, this position will answer questions, provide product information, and solve problems. Ideal candidates will have an excellent phone presence and strong written communication skills.
What you will do as a Customer Support Specialist:
- Answer incoming calls and emails from customers
- Promptly respond to customer queries
- Work with colleagues or managers to find the best solutions to customers issues
- Maintain a polite, helpful, and professional manner at all times
- Familiarize yourself with new products and services
What we are looking for:
- Previous customer service experience
- Computer proficiency including Mac/Apple products
- Excellent written and verbal communication skills
- Strong interpersonal skills
- A positive and professional work attitude
Additional Information
Benefits include sick leave accrued at 1 hour per 40 hours worked; paid Family & Medical leave (per Washington State); 401K after eligibility; holiday pay and vacation bonus after eligibility; and opt-in for health insurance, personal Aflac and life insurance plans available. Want to learn more about our benefits for temporary employees, including a 401K plan and vacation bonus? Visit our benefits page!
We value what you bring to the workplace. As such, West Sound Workforce is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Further, our employees’ physical safety is of utmost importance, too, in this age of COVID-19. Holding a close eye to the Center for Disease Control and OSHA’s websites, we are continually following the recommendations to maintain a safe work environment with respect to this virus and all other safety situations. As an essential employer, partnering with clients, we follow COVID-19 protocols at our worksites and ensure that all employees are aware, have proper PPE and mind those directions for the safety of all.