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West Sound Workforce
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https://www.westsoundworkforce.com/
https://www.westsoundworkforce.com/
USD
34652
80000
YEAR
true
Family Services Representative
Posted: 04/14/2025
2025-04-14
2025-06-04
Employment Type:
Direct Hire
Industry: Sales
Job Number: 44253063
Pay Rate: $34652-80000 / year
Job Description
West Sound Workforce is assisting a respected Funeral Home & Memorial Park in hiring a Family Services Representative to serve families with compassion and professionalism in their time of need. Located in Kitsap County, this organization has provided dignified services to the community since 1928, offering guidance and support during one of life’s most difficult moments. Their dedicated team is committed to excellence, kindness, and fostering enduring relationships with those they serve.Reporting to the General Manager the Family Services Representative plays a vital role in assisting families with at-need cemetery arrangements and pre-need planning. As the primary point of contact, this individual provides exemplary, personalized service while helping families navigate important decisions with warmth and professionalism.In addition to supporting families, this position is essential to the organization’s growth, contributing to both community outreach and revenue generation. Successful candidates will be compassionate, detail-oriented, and comfortable guiding families through sensitive conversations while maintaining professionalism and empathy. Strong communication skills and the ability to build trust with clients are essential.If you're looking for an opportunity to make a meaningful impact while applying your customer service and administrative expertise, we'd love to connect with you! Apply today!Shift information:Full time, Monday-FridayOccasional weekendsWhat you will do as Family Services Representative:Meet with individuals and families to discuss at-need and pre-need funeral and cemetery arrangements with empathy and professionalism
Educate clients on available services, burial options, and financial planning to help them make informed decisions that align with their values and traditionsMaintain accurate records to ensure legal compliance and seamless service coordinationDevelop relationships within the community by networking, providing informational seminars, and engaging with organizations and outreach programsCollaborate with funeral directors, cemetery managers, and industry professionals to ensure families receive the highest level of care and supportWhat we are looking for:High school diploma or equivalent1-2 years of customer service or sales experience preferredValid driver’s license and a current Life Insurance Producer license, or the ability to obtain one prior to starting. Strong interpersonal skills with the ability to treat others with empathy, respect, and professionalismComfort with public speaking; must pass the company’s internal presentation certification within 30 days of hireAbility to work flexible hours, including some evenings and weekendsBenefits:Base salary plus commission and bonus opportunities401(k) with employer matchingMedical, dental, and vision insuranceLife insurance coveragePaid time offFlexible schedulingEmployee discountsProfessional development assistance
Educate clients on available services, burial options, and financial planning to help them make informed decisions that align with their values and traditionsMaintain accurate records to ensure legal compliance and seamless service coordinationDevelop relationships within the community by networking, providing informational seminars, and engaging with organizations and outreach programsCollaborate with funeral directors, cemetery managers, and industry professionals to ensure families receive the highest level of care and supportWhat we are looking for:High school diploma or equivalent1-2 years of customer service or sales experience preferredValid driver’s license and a current Life Insurance Producer license, or the ability to obtain one prior to starting. Strong interpersonal skills with the ability to treat others with empathy, respect, and professionalismComfort with public speaking; must pass the company’s internal presentation certification within 30 days of hireAbility to work flexible hours, including some evenings and weekendsBenefits:Base salary plus commission and bonus opportunities401(k) with employer matchingMedical, dental, and vision insuranceLife insurance coveragePaid time offFlexible schedulingEmployee discountsProfessional development assistance
Additional Information
At West Sound Workforce, we recognize and value the unique contributions each individual brings to the workplace. We are proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are equally dedicated to fostering a safe and healthy work environment for all employees. By closely monitoring guidance from health and safety authorities, including the Centers for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA), we maintain robust protocols to address workplace safety and employee well-being. Our commitment extends to partnering with clients to ensure employees have the necessary tools, training, and protective measures to perform their roles safely and effectively.
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