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Hotel Manager
Job Description
Responsible for managing the day-to-day operations, as Hotel Manager you will coordinate, direct, and lead staff members to ensure efficiency, quality, and customer satisfaction standards are met. With a focus on striving for optimum performance and continual improvement in Key Performance Indicators, the ideal candidate will be a team player and an effective leader.
Shift Information:
- Monday-Friday 8am-5pm
- Overtime and weekends as needed
- Oversee routine operations, including front desk, housekeeping, managing staff, ensuring guest satisfaction and maintaining the physical facilities
- Manage budgets/expenses, analyze and interpret financial information, and monitor sales and profits
- Address guest complaints and concerns, monitoring guest feedback and implementing changes to improve customer satisfaction
- Manage inventory to meet financial goals and provide leadership to hotel staff members when required
- Minimum 2 years' experience as a hotel manager, hotel operations manager, or a similar role
- Experience with Extended Stay is a plus
- Excellent communication skills to effectively interact with guests, staff members and vendors
- Strong leadership skills, problem-solving, understanding, and commitment to providing excellent customer service
- A keen eye for detail to monitor all aspects of the hotel's operations, from housekeeping to food & beverage services
- Working knowledge of MS Office; knowledge of hotel management software
- Medical, dental, and vision
- 401k
- PTO
- Paid holidays
Additional Information
We value what you bring to the workplace. As such, West Sound Workforce is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Further, our employees’ physical safety is of utmost importance, too, in this age of COVID-19. Holding a close eye to the Center for Disease Control and OSHA’s websites, we are continually following the recommendations to maintain a safe work environment with respect to this virus and all other safety situations. As an essential employer, partnering with clients, we follow COVID-19 protocols at our worksites and ensure that all employees are aware, have proper PPE and mind those directions for the safety of all.