Posted: 05/15/2026 Employment Type: Temporary Industry: Customer Service/Call Center Job Number: 56137528 Pay Rate: $25-27 / hour

Job Description

West Sound Workforce is seeking dependable and detail-oriented individuals to serve as temporary Passenger Experience Surveyors for a transit research project supporting service improvements across Snohomish County. This is a unique opportunity to contribute to a high-impact initiative focused on understanding and enhancing the rider experience across local transportation services.

As a surveyor, you’ll work in the field, primarily riding along assigned transit routes to observe and document the passenger experience during scheduled trips. Assignments will vary, with routes concentrated in the Everett area and surrounding communities, including both urban and more rural service areas. Flexibility, reliability, and a high level of situational awareness are essential in this role.

This is a field-based position ideal for individuals who are observant, adaptable, and comfortable working in dynamic transit environments. A professional, respectful approach and comfort working in settings serving individuals with diverse mobility, cognitive, and communication needs are essential to success in this role.

Shift information:

Shifts vary and may include morning and afternoon start times based on project needs

What you will do as a Passenger Experience Surveyor:

Ride along assigned transit routes to observe and document the passenger experience during scheduled service trips
Observe and record service conditions, including ease of boarding, overall travel experience, and any barriers or challenges encountered
Maintain confidentiality and uphold the integrity of all collected information, including any incidental observations involving passengers
Represent the organization and project partners in a professional and respectful manner while working in public-facing and accessibility-focused environments

What we are looking for:

Strong observational, communication, and interpersonal skills
Ability to work independently in public-facing and transit-based environments, including field assignments
Ability to sit, stand, and move intermittently throughout scheduled shifts
Demonstrated punctuality, dependability, and attention to detail
Comfort working in environments serving individuals with a range of physical, cognitive, and communication abilities, with a respectful and adaptable approach
Ability to follow structured data collection guidelines and accurately document observations

Additional Information

Benefits include sick leave accrued at 1 hour per 40 hours worked; paid Family & Medical leave (per Washington State); 401K after eligibility; holiday pay and vacation bonus after eligibility; and opt-in for health insurance, personal Aflac and life insurance plans available. Want to learn more about our benefits for temporary employees, including a 401K plan and vacation bonus? Visit our benefits page!

At West Sound Workforce, we recognize and value the unique contributions each individual brings to the workplace. We are proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are equally dedicated to fostering a safe and healthy work environment for all employees. By closely monitoring guidance from health and safety authorities, including the Centers for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA), we maintain robust protocols to address workplace safety and employee well-being. Our commitment extends to partnering with clients to ensure employees have the necessary tools, training, and protective measures to perform their roles safely and effectively.

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About Everett, WA

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