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Customer Service/Call Center

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Toll Collector

Gig Harbor, WA 98335

Posted: 04/02/2024 Employment Type: Temporary Industry: Customer Service/Call Center Job Number: CN99284142 Pay Rate: $18.50-20 / hour

Job Description

Do you have cashiering experience and prefer an independent work environment?

West Sound Workforce is assisting a nationwide company who is renowned for offering trusted transportation solutions to government agencies and private firms in hiring Toll Collectors to work at the Narrows Toll Plaza in Gig Harbor. Providing comprehensive tolling operations, this company prides itself on delivering accurate and reliable services and efficient processes to customers in the communities they serve.

Working solo within their booths, Toll Collectors are responsible for collecting, recording, reporting, and depositing toll revenue for their stations. These positions interact with thousands of travelers per day and because of this, excellent cash handling skills and the ability to deliver the same level of excellent customer service to everyone is a must!

This preferred toll management company is on a mission to improve connectivity through improved transportation systems and excellent service. Those with good basic math skills, who are looking for a part time position, and can commit to a rotating schedule that includes weekends and holidays will be most successful in these positions.

Shift Information:
  • Part time
  • Schedules vary, including weekends and holidays
  • Day, afternoon, and overnight shifts
What you will do as a Toll Collector:
  • Collect toll fees via card or cash, providing change as needed
  • Provide customer service, answer inquiries, etc.
  • May provide directions or general road information to motorists
  • File reports for motorists who fail to pay toll fees
  • Balance register at the end of shift
What we are looking for:
  • Previous experience in retail or as a teller - preferred, but not required!
  • Excellent cash handling skills and attention to detail
  • Experience providing face-to-face customer service
  • A positive, friendly demeanor
  • Excellent communication skills
  • Good physical stamina to stand for the duration of the shift

Additional Information

Benefits include sick leave accrued at 1 hour per 40 hours worked; paid Family & Medical leave (per Washington State); 401K after eligibility; holiday pay and vacation bonus after eligibility; and opt-in for health insurance, personal Aflac and life insurance plans available. Want to learn more about our benefits for temporary employees, including a 401K plan and vacation bonus? Visit our benefits page!

We value what you bring to the workplace. As such, West Sound Workforce is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Further, our employees’ physical safety is of utmost importance, too, in this age of COVID-19. Holding a close eye to the Center for Disease Control and OSHA’s websites, we are continually following the recommendations to maintain a safe work environment with respect to this virus and all other safety situations. As an essential employer, partnering with clients, we follow COVID-19 protocols at our worksites and ensure that all employees are aware, have proper PPE and mind those directions for the safety of all.

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